Refund Policy

At Alp, we are committed to delivering high-quality products to our customers. While we do not offer refunds or returns, we do accept exchanges under specific conditions. Please carefully read our exchange policy before making a purchase.

Eligibility for Exchange:

Damaged Product:
If the product you receive is damaged upon arrival, and you provide valid proof (such as an unboxing video or clear images), we will accept an exchange.

Size Issues:
There is no return or exchange for size-related issues.

Important Notes on Fitting:
Our outfits are made to your exact specifications, and therefore, we cannot accept returns or exchanges due to fitting issues.

Please review our size chart carefully and provide accurate measurements when placing your order.

If you need help with sizing, reach out to our customer service team or DM us on Instagram before placing your order.

Contact Information:
If you have any questions or need assistance with your exchange, please reach out to our customer support team at alp@gmail.com.

We appreciate your understanding and thank you for choosing Alp.